Refund Policy

Last updated: 6/26/2026

Overview

CryptoX subscriptions are billed one month at a time and provide immediate access to digital services and AI-generated content. As a digital service we operate a conservative, case-by-case refund policy.

7-day satisfaction window

If this is your first paid subscription and you have used Pro/Elite features only minimally (e.g., fewer than 10 AI signal generations, fewer than 5 alert deliveries), you may request a full refund within 7 days of the original payment.

Duplicate or failed charges

Duplicate charges, charges where the subscription was never activated, or any charge resulting from a technical error on our side will be refunded in full.

Mid-period cancellation

You can stop using the service at any time. We do not issue pro-rated refunds for the unused portion of the current billing period. Your access remains until the end of the paid period; afterwards your account reverts to the Free tier.

Crypto payments

Crypto payments via Binance Pay or NOWPayments are non-reversible by the payment processor. Approved refunds are returned in the same cryptocurrency and network you paid with, minus network fees. Exchange-rate fluctuation between payment and refund is borne by you.

Chargebacks

Please contact us before filing a chargeback. Unjustified chargebacks may result in account suspension.

How to request a refund

Email billing@cryptox.app from the email on your account with:

• Payment provider and order/transaction ID
• Date of charge and amount
• Reason for refund

We respond within 5 business days. Approved refunds are issued through the original payment method and typically settle within 5-10 business days (longer for crypto/cross-border).

Statutory rights

Nothing in this policy limits statutory consumer rights that apply in your jurisdiction.